Return Policy

  • Returns accepted up to 15 days after you receive your purchase
  • Returns are accepted for unused and undamaged products only. Returns are not accepted if you have stamped your product incorrectly. 
  • If you need to return your product please message here along with your order number, email and a detailed message.
  • For returns you are responsible for the return shipping. 
  • There is no restocking fee.
  • Do not, under any circumstances, return a product that has your seed phrase stamped into it. Do not share or send it to anyone.
  • Nobody at Phoenix Vault will ask for your seed phrase.